Shipping Policy

Last Updated: July 21, 2026
Dog Haus Grooming Boutique is committed to delivering pet-care products safely, accurately, and as efficiently as possible. This policy describes our order preparation, shipping fees, estimated delivery periods, tracking procedures, and how delivery-related issues are handled.
This Shipping Policy applies only to physical products purchased from our online store. Grooming appointments and in-store services are not subject to these shipping terms.
Order Fulfillment
To provide a wider selection of practical pet products while keeping costs reasonable, some orders may be dispatched from third-party fulfillment centers or approved supply partners.
Depending on product availability, an order containing multiple items may arrive in separate packages. When this occurs, additional shipping fees will not be charged unless clearly stated at checkout.

1. Order Processing
   Most orders are prepared within 2–4 business days after payment has been successfully confirmed.
   Processing includes:
   Order verification
   Product inspection
   Packaging and labeling
   Transfer to the shipping carrier
   During holidays, promotional periods, or other high-volume seasons, preparation may require up to 5 business days.
   Business days do not include Saturdays, Sundays, or public holidays.

2. Shipping Charges
   A standard shipping fee of $5.99 applies to each order unless a different rate or free-shipping promotion is displayed during checkout.
   Any available shipping charges will be shown before the customer completes payment.

3. Estimated Transit Times
   Estimated delivery periods begin after the order has been shipped and do not include processing time.
   United States: 10–15 business days
   Canada, United Kingdom, and Australia: 11–16 business days
   Other international destinations: 15–20 business days
   These timeframes are estimates rather than guaranteed arrival dates. Delivery may be affected by carrier delays, severe weather, holidays, customs inspections, local service interruptions, or an incorrect shipping address.

4. Tracking Your Package
   A shipping confirmation email will be sent after the package leaves our fulfillment facility. This email will normally include a tracking number or tracking link.
   Tracking information may require 1–3 business days to become active after the shipping label has been generated.
   A temporary lack of tracking updates does not necessarily mean the package has stopped moving. Some carriers only update tracking information when the shipment reaches a new distribution facility.

5. Address Accuracy
   Customers are responsible for reviewing their shipping details before submitting an order.
   Please confirm that the following information is complete and correct:
   Recipient’s full name
   Street address and apartment or unit number
   City, state, and postal code
   Telephone number
   Dog Haus Grooming Boutique is not responsible for delivery problems caused by incomplete, inaccurate, or outdated address information provided during checkout.

6. Changes and Cancellations
   To request an address correction or order cancellation, contact us within 12 hours after placing the order:
   Email: service@shixyuanyacad3.com
   Phone: +1 818-464-4814
   We will make a reasonable effort to accommodate the request. However, changes cannot be guaranteed once an order has been prepared, transferred to a fulfillment partner, or shipped.

7. International Customs and Import Charges
   International orders may be shipped under Delivered Duty Unpaid terms.
   Depending on the destination country, the customer may be required to pay:
   Customs duties
   Import taxes
   Brokerage fees
   Local handling charges
   These charges are determined by local authorities and are not included in the purchase price or standard shipping fee unless specifically stated at checkout.
   Dog Haus Grooming Boutique cannot control customs processing times and is not responsible for delays caused by border inspections or import procedures.

8. Damaged Deliveries
   Please inspect the package soon after it arrives.
   When an item is damaged during transportation, contact us within 72 hours of delivery and provide:
   Your order number
   A description of the damage
   Clear photographs of the product
   Photographs of the outer packaging
   After reviewing the information, we may provide a replacement, refund, or another appropriate solution.
   Please keep the damaged item and packaging until our support team confirms that they are no longer required.

9. Lost Packages
   When tracking information shows no delivery and the shipping carrier confirms that the parcel was lost in transit, we will review the case and may arrange a replacement at no additional product cost.
   A package marked as delivered by the carrier is not automatically considered lost. Customers should first:
   Check around the delivery location
   Ask household members or neighbors
   Contact the local carrier office
   Allow a short period for delayed delivery scans
   If the package still cannot be located, please contact our customer service team for assistance.

10. Returned or Refused Shipments
    Packages returned because of an incorrect address, failed delivery attempts, refusal of delivery, unpaid customs charges, or failure to collect the parcel may require an additional shipping payment before they can be resent.
    Original shipping costs may be non-refundable when the delivery failure was caused by information or actions outside our control.
    Contact Information
    Questions regarding an order or shipment can be sent to:
    Dog Haus Grooming Boutique
    452 W Colorado St
    Glendale, CA 91204
    Phone: +1 818-464-4814
    Email: service@shixyuanyacad3.com
    To help us locate your order quickly, please include your order number and the email address used during checkout.