Last Updated: July 21, 2026
At Dog Haus Grooming Boutique, we want every customer to feel comfortable when purchasing from us. This policy explains the conditions for returning physical products, reporting order problems, requesting exchanges, and receiving refunds.
This policy applies to physical merchandise purchased through our online store. Grooming appointments and completed grooming services are not covered by this merchandise return policy.
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Return Request Period
Eligible products may be returned within 30 calendar days from the date the package is delivered.
To qualify for consideration, the product must:
Be unused, unworn, and unwashed
Remain in the condition in which it was delivered
Include all original tags, accessories, manuals, and components
Be placed in its original packaging
Be accompanied by an order confirmation, receipt, or other proof of purchase
Products that show signs of use, pet hair, chewing, scratching, washing, stains, odors, damage, or improper handling may not be accepted. -
Requesting a Return
Before sending any product back, contact our customer service team:
Email: service@shixyuanyacad3.com
Phone: +1 818-464-4814
Please provide:
Your full name
Your order number
The item you wish to return
The reason for the request
Photographs, when the item is damaged, defective, or incorrect
After reviewing your request, we will confirm whether the return is approved and provide the appropriate return instructions.
Products mailed to us without prior approval may be refused and may not qualify for a refund. -
Return Shipping
When a return is approved, we will explain where and how the product should be sent.
A prepaid shipping label may be provided when:
The product arrived damaged
The product was defective upon delivery
The wrong item was sent
For returns related to personal preference, incorrect size selection, change of mind, or an address entered incorrectly by the customer, return shipping costs may be the customerโs responsibility.
Original shipping fees are generally non-refundable unless the return resulted from an error made by Dog Haus Grooming Boutique. -
Damaged, Defective, or Incorrect Products
Please examine your order shortly after delivery.
Contact us promptly if:
The item arrived broken or damaged
A component is missing
The product has a manufacturing defect
The item received is different from the item ordered
To help us resolve the issue, include clear photographs of the item, packaging, shipping label, and any visible damage.
Depending on the circumstances, we may offer:
A replacement
A refund
A store credit
Another reasonable resolution
Do not discard the product or packaging until our support team confirms that it is no longer needed. -
Products That Cannot Be Returned
For health, hygiene, safety, and product-quality reasons, certain merchandise cannot be returned after it has been opened or used.
Non-returnable products may include:
Pet grooming and hygiene products that have been opened
Brushes, combs, nail-care tools, or cleaning tools that have been used on an animal
Pet clothing or accessories containing hair, stains, odors, or signs of wear
Personalized, engraved, or custom-made products
Perishable goods
Pet food, treats, supplements, or edible products
Hazardous, flammable, or restricted materials
Gift cards
Final-sale or clearance items marked as non-returnable
Products damaged through misuse, chewing, scratching, improper cleaning, or normal wear
Please contact us before purchasing when you are uncertain whether a product can be returned. -
Exchanges
We do not guarantee direct exchanges for every product.
The most efficient way to obtain a different size, style, or item is usually to:
Request a return for the original product
Wait for the return to be approved
Place a separate order for the preferred replacement
Replacement products are subject to availability and current pricing. -
European Union Cancellation Rights
Customers receiving eligible orders in the European Union may have the right to cancel or return a purchase within 14 days of delivery without providing a reason.
To use this right, the product must generally be:
Unused and unworn
In resalable condition
Returned with its original tags and packaging
Accompanied by proof of purchase
Certain hygiene, personalized, perishable, or sealed products may be excluded once opened, as permitted by applicable law.
This section does not limit any mandatory consumer rights available under local law. -
Return Inspection
After an authorized return reaches us, the item will be examined to confirm that it meets the return requirements.
We will notify you after the inspection and inform you whether the refund has been approved, partially approved, or declined.
A refund may be reduced or refused when:
The product has been used
Parts or packaging are missing
The item was damaged after delivery
The product is not in resalable condition
The return was sent after the permitted period -
Refund Processing
Approved refunds are sent to the original payment method used for the purchase.
Please allow up to 10 business days after approval for the refund to be submitted. Banks, credit card companies, and payment providers may require additional time before the funds appear in your account.
Shipping charges, customs duties, import taxes, bank charges, and currency-conversion fees are generally not refundable.
If 15 business days have passed since your refund approval and the funds have not appeared, contact us at service@shixyuanyacad3.com. -
Order Cancellations
Orders begin processing shortly after they are submitted.
To request a cancellation, contact us as soon as possible. We will try to assist, but cancellation cannot be guaranteed after the order has entered processing or has been transferred to a shipping partner.
When an order has already shipped, the customer must wait for delivery and follow the approved return procedure. -
Refused and Undeliverable Packages
Packages returned because of an incorrect address, refusal of delivery, unpaid customs charges, or failure to collect the shipment may be subject to:
Return shipping costs
Reshipping charges
Carrier handling fees
Deductions from the refund
Any refund will be reviewed after the returned package has been received and inspected. -
Return Location
Do not send merchandise to our address until your return request has been approved.
Authorized returns may be directed to:
Dog Haus Grooming Boutique
452 W Colorado St
Glendale, CA 91204
The actual return location may vary depending on the product and fulfillment facility. Always follow the return address provided in your authorization email.
Dog Haus Grooming Boutique is not responsible for products sent to an unauthorized or incorrect address. -
Contact Information
For return, refund, or order-related assistance, contact:
Dog Haus Grooming Boutique
452 W Colorado St
Glendale, CA 91204
Phone: +1 818-464-4814
Email: service@shixyuanyacad3.com
Please include your order number in all return and refund communications so we can assist you more efficiently.